Privacy Policy – Ausamics

Last updated: 19 January 2026

1. Who We Are

Ausamics (“we”, “us”, “our”) operates this website (the Website) and supplies laboratory reagents, chemicals, culture media, and scientific materials in Australia and internationally.

We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We collect only personal information that is reasonably necessary for our business operations.

a) Order & Account Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Purchase and order history

  • Account login details

  • Communications with customer support

b) Payment Information

Payments are processed by third-party payment providers.
We do not store full credit card numbers or sensitive payment credentials.

c) Device & Usage Information

  • IP address

  • Device, browser, and operating system details

  • Pages viewed, site navigation, cart activity, and purchase events

d) Marketing Preferences

  • Email subscription status and communication preferences (where you opt in)

We do not intentionally collect sensitive information, including health, biometric, or government identifier data.

3. How We Collect Personal Information

We collect personal information in the following ways:

  • Directly from you when you place orders, create an account, request quotes, contact support, or communicate with us

  • Automatically through cookies and similar technologies when you use the Website

  • From service providers we use to operate our business, including ecommerce platforms, payment processors, couriers, analytics providers, advertising platforms, and customer support systems

4. How We Use Your Information

We use personal information to:

  • Process, fulfil, and deliver orders

  • Provide customer support and respond to enquiries

  • Operate, maintain, and improve the Website and our services

  • Manage security, fraud prevention, and risk monitoring

  • Understand website usage and performance

  • Measure and deliver advertising and marketing (via third-party platforms)

  • Send service updates or marketing communications where you have opted in

You may unsubscribe from marketing communications at any time.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Essential functions (shopping cart, checkout, login, security)

  • Analytics and performance (understanding site usage and improving functionality)

  • Advertising and measurement (showing relevant ads and evaluating campaigns)

You can manage cookies through your browser settings and adjust advertising preferences via major ad platforms.

Disabling cookies may affect Website functionality.

6. Sharing of Personal Information

We may share personal information with trusted third-party service providers who assist in operating our business, including:

  • Ecommerce and website platforms

  • Payment processors

  • Courier and fulfilment partners

  • Analytics and advertising providers

  • Email and customer support systems

We do not sell personal information.

Some service providers may process personal information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.

7. Payment Security

Payments are processed securely by our authorised payment providers using encrypted systems. Ausamics does not store full credit card details on its servers.

8. Storage, Security & Retention

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • Order and financial records are typically retained for at least 7 years to meet legal and accounting obligations

  • Other personal information is retained only as long as necessary for business purposes or until deletion is requested, subject to legal requirements

9. Your Rights & Choices

You may request:

  • Access to personal information we hold about you

  • Correction of inaccurate or outdated information

  • Deletion of personal information, subject to legal retention obligations

Requests can be made by emailing sales@ausamics.com.
We will respond within a reasonable timeframe.

10. Children’s Privacy

Our Website and products are intended for professional and business users and are not directed at children. We do not knowingly collect personal information from children.

11. Complaints

If you have concerns about how we handle personal information, please contact us at:

📧 sales@ausamics.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be published on this page with the updated date.