Privacy policy

 

PRIVACY POLICY

Ausamics Pty Ltd

Ausamics Pty Ltd (“Ausamics”, “we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products and services (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use, purchase from, or otherwise interact with the Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Contact Information

  • Full name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Financial Information

  • Payment card details

  • Transaction details

  • Payment confirmations

(Payment processing is handled by secure third-party providers. We do not store full credit card numbers.)

Account Information

  • Username

  • Password

  • Preferences and settings

Transaction Information

  • Products viewed

  • Cart activity

  • Purchase history

  • Returns and exchanges

Communications

  • Emails or messages sent to us

  • Customer service inquiries

Device & Technical Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Usage Information

  • Pages visited

  • Time spent on site

  • Navigation patterns

Personal information does not include anonymized or de-identified data.

2. Sources of Personal Information

We may collect personal information:

  • Directly from you (when creating an account, placing orders, or contacting us)

  • Automatically through cookies and similar technologies

  • From Shopify and service providers

  • From marketing partners or third parties (where permitted by law)

3. How We Use Your Personal Information

Providing & Improving Services

We use personal information to:

  • Process orders and payments

  • Arrange shipping

  • Manage accounts

  • Handle returns and exchanges

  • Improve website functionality

Marketing & Communications

We may send promotional emails or product updates.
You may unsubscribe at any time.

Security & Fraud Prevention

We use personal information to:

  • Detect fraudulent activity

  • Secure transactions

  • Protect accounts

Legal Compliance

We may process information to:

  • Comply with applicable laws

  • Respond to lawful requests

  • Enforce our policies

4. How We Disclose Personal Information

We may share personal information:

  • With Shopify (hosting provider)

  • With payment processors

  • With shipping and logistics providers

  • With IT and analytics providers

  • With marketing partners (where legally permitted)

  • With regulatory authorities when required

  • In connection with business restructuring or sale

We do not sell personal information in the ordinary course of business.

5. Relationship with Shopify

Our store is hosted by Shopify.

Shopify processes personal information to:

  • Provide hosting services

  • Enable payment processing

  • Support analytics and advertising tools

Information may be transferred outside your country of residence.

For more information, please visit:
https://privacy.shopify.com/en

6. International Data Transfers

Your personal information may be processed outside Australia.

Where required, we rely on recognized legal safeguards such as Standard Contractual Clauses or other lawful transfer mechanisms.

7. Data Security & Retention

We implement reasonable administrative, technical and physical safeguards to protect your personal information.

However, no transmission method is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill business purposes

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

8. Children’s Data

Our Services are not directed to children under 16.

We do not knowingly collect personal information from minors.
If you believe a child has provided personal information, please contact us to request deletion.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction

  • Request deletion

  • Request data portability

  • Restrict or object to processing

  • Withdraw consent

  • Opt out of targeted advertising

To exercise your rights, contact:

sales@ausamics.com

We may require identity verification before processing your request.

10. Managing Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link.

Transactional emails (order confirmations, shipping updates) will still be sent.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The revised version will be posted on this page with an updated “Last updated” date.

14. Contact Us

Ausamics Pty Ltd
Email: sales@ausamics.com
Australia

For the purposes of applicable data protection laws, Ausamics Pty Ltd is the data controller of your personal information.