Shipping policy

🚚 SHIPPING POLICY

Ausamics Pty Ltd

Shipping Rates

Shipping costs are calculated at checkout based on:

Delivery destination
Service selected (Standard or Express)
Order weight and dimensions

The exact shipping cost will be displayed before payment confirmation.

Processing Times

Orders placed before 1:30 pm AEST, Monday–Friday, are typically dispatched the same business day.

Orders placed:

After the daily cut-off
On weekends
On public holidays

Will ship the next business day.

Bulk, custom-manufactured, or temperature-sensitive items may require additional lead time.

Delivery Estimates (Australia)

Standard Shipping:
Typically 2–6 business days
(Regional and remote areas may take longer)

Express Shipping:
Typically 1–3 business days to major metropolitan areas

Please note that carrier backlogs, weather events, or public holidays may extend delivery times. Delivery estimates are not guaranteed.

International Shipping

We ship to most international destinations.

Typical transit estimates (guideline only):

New Zealand: 3–7 business days
Asia: 6–12 business days
North America: 7–14 business days
Europe / UK: 8–16 business days
Rest of World: 10–20 business days

All international shipments include tracking.

Duties & Taxes

The recipient is responsible for:

Customs duties
Import taxes / VAT
Brokerage fees
Regulatory compliance in destination country

Certain countries may restrict laboratory reagents or chemicals. Customers are responsible for ensuring compliance with local import regulations.

Customs inspections or delays are outside our control.

If a parcel is refused, unclaimed, or returned to sender:

Product cost will be refunded once goods are received back in resellable condition
Shipping charges are non-refundable

Tracking

A tracking confirmation email will be sent once your order is dispatched.

Customers with an Ausamics account may also access tracking details through their account dashboard.

Address Changes

If your order has not yet shipped, please contact us immediately at:

📧 sales@ausamics.com

If the order has already shipped, we may request carrier redirection where available.
Redirection outcomes are not guaranteed and additional fees may apply.

Authority to Leave (ATL)

If Authority to Leave is selected at checkout:

The parcel may be left without a signature
Risk transfers upon confirmed delivery

Please ensure a secure and appropriate delivery location is selected.

Damaged Deliveries

If your parcel arrives damaged, please email: